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This Privacy Policy explains exactly what account and transaction data cb44 collects, how we use it, and what choices you have over your own records. Availability of our services depends on local law and eligible regions in Malaysia.
When you open an account with us, we collect the details you provide directly — your contact information, login credentials, and any account preferences you set. When you make a deposit or withdrawal using DuitNow, FPX, or Boost, transaction reference data is recorded against your account wallet so your history stays accurate and accessible from the dashboard. We also collect device and browsing data automatically — page visits, session timing, and the type of device you use to access the platform. This helps us keep the mobile experience consistent and lets us identify and resolve account access issues faster. We do not sell your personal data to third parties. Where we work with payment processors to route DuitNow or FPX transactions, those processors receive only the data necessary to complete the transfer. Any third-party service operating a link from our platform runs under its own data terms, not ours. Data we hold is kept only as long as it is needed for the purpose it was collected — once that purpose ends, we work to delete or anonymise it in line with applicable requirements where local law permits.
Not every service you encounter from this domain operates under the same data rules. Understanding the boundary of this policy helps you know when to look elsewhere for data terms and when our policy is the right reference point.
All data collected when you log in, update your account details, or change your wallet preferences on cb44 falls fully within this policy. Your account dashboard is the reference point for the current state of your stored information.
Deposit and withdrawal activity processed through DuitNow, FPX, or Boost is recorded under this policy. The payment processor handling the transfer operates under its own separate terms — we receive only the confirmation and reference data needed to update your wallet.
Your session activity on the platform — which sections you visit, how long a session runs, and which game lobbies you open — is covered here. Game studios such as Pragmatic Play, Spadegaming, and Habanero supply game content only; their own data practices are separate from ours.
Links or embedded tools that take you away from cb44 operate under their own privacy terms. We do not control data collected by external sites and cannot apply our policy to them. Check the relevant third-party policy before submitting information there.
You have real, practical options when it comes to the data we hold about you. Reviewing what we store, fixing something that is wrong, and raising a question are all straightforward processes — you do not need a legal background to act on them. Start with your account dashboard after login: the profile section shows the contact details and preferences currently saved. If something is wrong — a name spelled incorrectly, an outdated contact number — you can edit it directly in the account settings fields. For records you cannot change yourself, such as historical transaction logs tied to DuitNow or FPX payments, contact our support team and we will verify and correct the record. If you want to understand exactly what data we hold on your account, you can request a summary through the same support channel. We aim to respond to data queries in a reasonable timeframe, working through each request in the order it arrives.
Log in and open the account profile section to see the contact details, preferences and wallet settings currently stored. The current state of your account data is always shown there after authentication.
Update your name, contact number or email directly in account settings. For transaction records linked to FPX or DuitNow payments that cannot be self-edited, raise a correction request with our support team.
If you are unsure how a specific piece of data is being used — for example, how your Boost wallet reference is stored — send the question through our support contact. We will clarify the purpose and retention period for that data.
For a full summary of data held on your account, or to request deletion where applicable under local law, contact us directly via the support channel. We handle each request individually and will confirm receipt.
Data and privacy questions have a dedicated path. Use the channel below that fits the nature of your query — account corrections are fastest through live chat, while formal data requests should go through email so we have a written record to work from.
Open the chat widget from any page on cb44 to reach the support team directly. Use this path for account-level corrections, login access questions, or to ask what data is stored on your profile.
Send formal data requests — including requests to review, correct or delete records — via email to the address listed on the Contact page. Email creates a written trail we can reference throughout the process.
Many data management steps start inside your own account. Log in and check the profile and settings sections first — you may be able to update or review what you need without contacting us at all.
Handling account and payment data carefully is not optional — it is how we keep your wallet history accurate and your account secure. Here is a plain-language breakdown of the key practices we follow.
We use cookies to keep your session active, remember your login state, and track which sections of the platform you visit. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how some account features behave during your session.
Login credentials and account data are stored using standard encryption practices. We do not share your password or PIN with any third party, including payment processors handling your DuitNow or FPX transactions. Always use the official cb44 domain when logging in.
We keep account and transaction data for as long as it is needed to support your account, comply with applicable requirements, or resolve disputes. Once the retention period ends, data is deleted or anonymised. The current retention period for your account records is visible on request through support.
When this policy changes in a way that affects how your data is used, we will post the updated version at cb44/privacy-policy/. Continued use of the platform after an update is posted means you have had the chance to review the new terms.
These are the data and privacy questions we hear most often. If yours is not covered here, reach the support team through live chat or email.
We collect the details you enter during account registration — contact information, login credentials, and account preferences. Device and session data is also collected automatically as you use the platform. No additional data is collected without a clear reason tied to your account or a transaction.
Yes. When you complete a deposit or withdrawal through DuitNow or FPX, a transaction reference is saved to your account wallet so your history stays accurate. The full payment details are handled by the payment processor under their own data terms — we hold only the reference and outcome data needed to update your wallet.
Log in and open the account profile section — your stored contact details and preferences are shown there. For a broader summary of all data tied to your account, send a request to our support team via email. We will respond with the information we hold and explain how it is being used.
You can request deletion of data we hold on your account. Availability depends on local law and whether there are any active obligations — such as an unresolved transaction or a required retention period — that prevent immediate deletion. Send a deletion request by email and we will review it and reply with what is possible.
Game studios supply game content only. They are not provided with your personal account data, payment information, or contact details. Your session within a game lobby is handled at the platform level; the studio does not receive identifying information about you through that interaction.
For corrections to account details you cannot edit yourself — such as historical FPX or Boost transaction records — contact support through live chat or email. Describe the specific record and what needs to change. We will verify the details and confirm the correction in writing once it is done.